Thank you for your UTIERRE purchase.

UTIERRE accepts returns/exchanges made within 10 days from the date of delivery. If 10 days have passed, unfortunately we are unable to refund or exchange your order. All refunds and exchanges are subject to a 20% of the original item price restocking fee, shipping and handling charges are also non-refundable.

REFUNDS are issued for FULLY-PRICED merchandise returned in original, unworn, unused, unwashed condition and must be in its original packaging. Refunds will be made in the form of the original payment, minus the shipping fee, and restocking fee of 20% of the item's original price. 

EXCHANGES are offered on full-priced items. If the exchange style selected is of greater value than the original item purchased, you will be responsible for paying the difference and for any additional shipping and handling charges. Once your exchange is approved, we will email you a payable invoice directly to the originators email directly from www.utierre.com. This email will include a payable invoice with the updated exchange and changes to the original order. 

DEFECTIVE OR DAMAGED GOODS: If the item you purchased is defective or damaged, please contact us immediately after receiving your items. If the item is defective or damaged prior to you receiving it, we will take responsibility for shipping costs to return and exchange the item for a non defective or damaged item, otherwise you will be responsible for paying your own shipping costs.

GIFTS: If you received an item as a gift and received directly to you, you are eligible to receive a gift card for the value of your return. Once the return has been approved, a gift card will be automatically emailed to the email listed in the original order. If the item was given to you by the original payee, we will refund the gift giver, who is responsible for the exchange and return process.  

Please include the style number and size of the product you would like in exchange for the item originally purchased below. Please note, promotional discounts are valid on exchange items for 5 days from the time the customer receives the merchandise. If an item is sent for exchange past the 5 day mark, the new item will be calculated at its full price. 

 

The following items are non-returnable under any circumstances:

Gift cards

Intimate/Sanitary goods: Underwear, panties, boxers, briefs, socks, and bodysuits. 

Swimwear

Hair accessories and hats

Accessories: Jewelry, earrings, ear cuffs, and all body accessories. 

Sale items, discounted items, and items that are marked down for whichever reasons.

Final sale marked items

Customized items

All items listed above and all CLEARANCE ITEMS are FINAL SALE and are NOT ELIGIBLE for RETURNS or EXCHANGE.

All applicable promotions, discounts, offers (as part of qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

 WE RESERVE THE RIGHT TO REFUSE RETURNS/EXCHANGES OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.

Please send returns and exchanges to:

UTIERRE

P.O.BOX 172465

7550 E 53RD PL,

DENVER, CO. 80217-0009

 

Please complete the information below and email to info@utierre.com:

 

Customer Name:  _____________________________________ Order #: _____________

 

REFUND: Please list items being returned for a refund. Only FULL-PRICED items are eligible. 

Style#: ____________Size___   

 

EXCHANGES: Please list items you would like to exchange for 

Style#: ____________Size___  

 

 

REASON FOR RETURN: _________________________________________________________

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you with either an approval or rejection of your return or exchange. If you are approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. If you have not received your refund within the first 6 business days, first check with your financial institution.


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