Returns

NO RETURNS OR EXCHANGES ARE ALLOWED FOR ANY CUSTOM ORDERS. THE REQUIRED 50% DEPOSIT IS NON REFUNDABLE REGARDLESS OF THE DEVELOPMENT STAGES OF THE CUSTOM GARMENT AT THE TIME OF THE REFUND REQUEST. PLEASE ADVISE THAT THESE TERMS ARE NON NEGOTIABLE. 
 
You can return any item purchased from Utierre within 10 days of the delivery date. If 10 days have passed, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition and none opened packaging that you received it. We do not accept returned products that are intimate or sanitary goods. Gift cards are non-returnable as well.

Please send your merchandise back to: 748 S Main st., Los Angeles, California US 90014. In order to complete your return, we require a receipt or proof of purchase.

Any item that is returned with obvious signs of use, not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be issued a refund. An item returned more than 10 days after delivery, will receive store credit to their email provided on the order.
The following items are NON-RETURNABLE under any circumstance:
  • Hair accessories and hats
  • Jewelry, earrings, ear cuffs and accessories
  • All swimwear, bikini sets, bikini tops, bikini bottoms, one piece swimsuits
  • Underwear, panties and bodysuits
  • Any merchandise marked final sale

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

All refunds are subject to a $50.00 restocking fee, shipping charges are also non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded nor returned or exchanged.
All sale, or discounted items and items that are marked down for which ever reasons, are not eligible for refunds and are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us so we can successfully process the exchange.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be responsible for the return.

To return your product, you should mail your product to: 748 S Main st., Los Angeles, California US 90014

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
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